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Important information for your order

Our Terms & Conditions

Terms & Conditions

Leader Trade recommend that all customers please read these terms and conditions carefully before placing any orders on our website. Once you tick the terms and conditions box at the basket, you are understood to have read and accepted these terms and conditions. If you have placed your order via the telephone, or in store you have agreed to these terms and conditions.

'We' & 'us' refers to Leader Trade (

Our Terms & Conditions ▿


About us

Company details. Leader Online Limited (company number 05879831) ("we" and "us") is a company registered in England and Wales and our registered office is at 103 Whitby Street South, Hartlepool, TS24 7LH. Our VAT number is 915706522. We operate the website

Contacting us. To contact us telephone our customer service team at [01429 241270] or email []. How to give us formal notice of any matter under the Contract is set out in clause 15.2.

Our contract with you

Our contract. These terms and conditions ("Terms") apply to the order by you and supply of goods by us to you ("Contract"). No other terms are implied by trade, custom, practice or course of dealing.

Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

Language. These Terms and the Contract are made only in the English language.

Business customers.
We only deal with customers on a business-to-business basis. We do not deal with or sell to consumers. You warrant that you are not a consumer and are entering into the Contract in your capacity as a business, trader or with the express authority to bind any business on whose behalf you use our site to purchase Goods, and agree to indemnify us against any and all liabilities, costs, expenses, damages and loss (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered by us in connection with any breach of the warranties contained in this clause 2.4. 

Placing an order and its acceptance

Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order ("Goods") subject to these Terms.

Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched ("Dispatch Confirmation"). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.

If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

Our goods

The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a [2]% tolerance.

The packaging of your Goods may vary from that shown on images on our site.

We strongly advise against booking installers until your new product has arrived and you have had the chance to check the product thoroughly. Whilst every effort is made to meet the delivery dates outlined on placing your order, occasionally these can be missed due to circumstances beyond our control. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery, defective products or the product not being acclimatised properly prior to fitting.

We ask that all goods are thoroughly checked for damages and faults prior to installation, with any issues reported to us before you attempt to install the product. This will allow us to sufficiently resolve any issues. Products that have been fitted are deemed to be accepted and may require a further inspection before any claim for reimbursement or replacement can be made.

Bathroom Deliveries

Every bath undergoes a meticulous pre-dispatch inspection. It is imperative that customers thoroughly inspect the bath prior to bringing it onto their premises. Once the bath is safely manoeuvred inside, any subsequent damages reported or observed become the sole responsibility of the customer.

We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

Return and refund

You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.2 within 14 days of your receipt of the Dispatch Confirmation.

To cancel the Contract, you must email us at [] or contact our Customer Services team by telephone on [01429 241270]. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email. For example, you will have given us notice in time as long as you send your email before midnight on the last day of the cancellation period.

If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods and will refund you by the same method in which you paid for the Goods.

We kindly ask if you have had products delivered and are awaiting a collection from Leader to return them, that they are stored safely indoors in a dry location until we are able to collect. In situations like this, we ask for some consideration and fairness while we arrange a collection from you at the earliest convenience.

If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. It is your responsibility to arrange for the return of the goods to us. You may return them to us in person or by using a reputable carrier, the cost of which will be borne by you.

We will make any refunds due to you as soon as possible.

     If the Goods have been delivered to you, within 14 days of the date the Goods have been returned to us by you or collected by us; and.

     In any other circumstance, we will refund you within 14 days] of receipt by us of your notification to cancel in accordance with clause 5.3.

If you return the Goods to us under this clause 5 for any other reason than because they breach the warranty given in clause 11:

     subject to clause 5.7.3 below, we will refund the price of the Goods and will refund you on the credit or debit card used by you to pay; and

     We will charge you a restocking fee of 15% per item returned (which will be deducted from the amount of your refund if possible and, if not, charged to you). We both agree that the re-stocking fee as set out in this clause 5.6.2 is reasonable and proportionate;

     we may reduce your refund to reflect any reduction in the value of the Goods which has occurred since. If we refund you the price paid before we are able to inspect the Goods and later discover that they have reduced in value you have handled them in an unacceptable way, you must pay us an appropriate amount.

Delivery, transfer of risk and title

We will contact you with an estimated delivery date, which will be within 30 days after the date of Dispatch Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 (Events outside our control) for our responsibilities when this happens.

Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order, or, if applicable, collected by you or a carrier organised by you to collect them from us and the Goods will be at your risk from that time.

You own the Goods once we have received payment in full, including of all applicable delivery charges.

If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

If you fail to take delivery within 2 days after the day on which we notified you that the Goods were ready for delivery, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods.

No international delivery

Unfortunately, we do not deliver to addresses outside the UK.

You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.

Price of goods and delivery charges

The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 8.5 for what happens if we discover an error in the price of Goods you ordered.

Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Page.

We sell a large number of Goods through our site. It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

     where the Goods' correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and

     if the Goods' correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

How to pay

You can only pay for Goods using a debit card or credit card, or on trade terms if you have a trade account with us.

Payment for the Goods and all applicable delivery charges is in advance and, unless you are on trade terms, must be made in full when you check out your order.

Manufacturer's guarantee

Some of the Goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.

Our warranty for the goods

The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.

We provide a warranty that on delivery, the Goods shall:

     subject to clause 4, conform in all material respects with their description;
     be free from material defects in design, material and workmanship; and
     be of satisfactory quality (within the meaning of the Sale of Goods Act 1979.

Subject to clause 11.4, if:

      you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 11.2;
    we are given a reasonable opportunity of examining the Goods; and
     we ask you to do so, you return the Goods to us at your cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

We will not be liable for breach of the warranty set out in clause 11.2 if:

     you make any further use of the Goods after giving notice to us under clause 11.3;
     you alter or repair the Goods without our written consent;
     the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
     the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

We will only be liable to you for the Goods' failure to comply with the warranty set out in clause 11.2 to the extent set out in this clause 11.

The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

These Terms also apply to any repaired or replacement Goods supplied by us to you.

Our liability: your attention is particularly drawn to this clause

References to liability in this clause 12 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.

Nothing in these Terms limits or excludes our liability for:

     death or personal injury caused by our negligence;
     fraud or fraudulent misrepresentation;
     breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
     any other liability that cannot be limited or excluded by law.

Subject to clause 12.3, we will under no circumstances be liable to you for:

     any loss of profits, sales, business, or revenue;
     loss of business opportunity;
     loss of anticipated savings;
     loss of goodwill; or
     any indirect or consequential loss.

Subject to clause 12.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods.

Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.


Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

     you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 7 days of you being notified in writing to do so;
     you fail to pay any amount due under the Contract on the due date for payment;
     you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
     your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control ("Event Outside Our Control").

If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

     we will contact you as soon as reasonably possible to notify you; and
     our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will return (at your cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

Communications between us

When we refer to "in writing" in these Terms, this includes email.

Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.

A notice or other communication is deemed to have been received:

     if delivered by hand, at the time the notice is left at the proper address;
     if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
     if sent by email, at 9.00 am the next working day after transmission.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


Assignment and transfer.

     We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.
     You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.

Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.


Further Information is a site owned & operated by Leader Online Limited, trading as Leader Furniture. We are registered in England and Wales under company number 05879831, our UK VAT number is 915 7065 22 and our registered office is;

Leader Trade
103 Whitby Street South,
TS24 7LH

We recommend that all customers take time to carefully read and fully understand their responsibilities with regards to these terms & conditions, as by ordering from our website, you are deemed to have accepted the responsibilities in line with these terms.

If you have a complaint or would like to escalate an issue to the management team at Leader, please email and we'll aim to get back to you within 24 hours with a response.

Please feel free to print a copy for your own future reference.
Copyright Leader Trade 2022